Frequently Asked Questions (FAQ)
Design and Build
Contact us at +6011-3493 3333 or email ckbuilders@gmail.com for more information and inquiries.
Maintenance
Contact us at +6011-3493 3333 or email ckbuilders@gmail.com for more information and inquiries.
MY CK E-store account
Simply click on “My account” at the top right corner of the website. You can login using your Facebook or create a login credentials using your email address.
Log into your account and click on “Account settings” to update your account information
Simply click on this link https://www.ckbuilders.com.my/forget_password/, enter your email address and we'll email you the instructions on how to reset your password.
ORDER, SHIPPING AND DELIVERY
Simply add to cart the product that you’d like to purchase and proceed to checkout. For first time CK e-store shoppers, you may sign up for convenient shopping moving forward or continue as guest to provide your shipping details.
Enjoy free delivery for purchase of RM100 and above in a single receipt. Purchases below RM100 and some other products might incur a shipping fee which varies per location. Please refer to the calculation of the shipping fee upon checkout.
We accept Credit Card/Debit Card, FPX, Grabpay, Boost, MCash, Touch n Go, Maybank, and QRPay
Simply enter the voucher code upon checkout to enjoy your discount
Yes, we’ll notify you through email after the payment has been completed.
Delivery takes 7 to 14 working days, unless specified otherwise.
Log into your account, then click on “My Order” to check the status of your order
Yes, our delivery personnel will call you on the date and time of delivery before delivering to your doorstep.
Should you not be able to receive your order, a re-delivery will be arranged at another time
Kindly send an email to ckestoresales@gmail.com or call our customer service +60129129088 to make an arrangement.
Log into your account, then click on “My Order” and look for the product that you’d like to cancel.
After Sales
You may contact us at +60129129088 or email ckestoresales@gmail.com to make an arrangement.
• The item is not functioning or defective/damaged upon receipt
• The item is incorrect or not the item you ordered as indicated on the order summary, or if there are missing items or parts inside the packaging.
• The item is incorrect or not the item you ordered as indicated on the order summary, or if there are missing items or parts inside the packaging.
Others
You may contact us at the following for more information and inquiries.
Design and Build, Maintenance, and Other Renovation Services:
ckbuilders@gmail.com
+6011-3493 3333
E-store:
ckestoresales@gmail.com
+6012-912 9088
Design and Build, Maintenance, and Other Renovation Services:
ckbuilders@gmail.com
+6011-3493 3333
E-store:
ckestoresales@gmail.com
+6012-912 9088
